About Us
About Us
Welcome to The Wellway Store, where innovation and excellence go hand in hand. We are a leading provider of innovative digital products designed to enhance your everyday experience. To provide you with the best of modern technology, our products which vary from cutting-edge personal devices to smart home appliances are manufactured with accuracy and dependability. We constantly push the boundaries because we are committed to producing high-quality work and making our clients happy.
Mission
By providing our customers with superior, intelligent technical solutions that enhance and simplify their lives, we hope to totally alter the electronics sector. Our goal is to provide products that are very imaginative and well-made, guaranteeing customer happiness and dependability.
Vision
Our vision is to dominate the electronics industry globally and be renowned for our inventiveness, quality, and contented clientele. Our goal is to build a society in which smart technology is a part of daily existence and enhances people's quality of life and social interactions. By using sustainable and innovative approaches, we hope to create a positive effect and establish the best standards in our business.
At The Wellway Store, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a 7-day return policy under the following conditions:
Return Policy
- You may return your item within 7 days from the date of delivery.
- The item must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase (order confirmation or receipt) is required for all returns.
- Certain items, such as personalized or customized products, are non-returnable unless defective or damaged.
Refund Policy
- Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
- If approved, refunds will be processed within 3 business days to your original payment method.
- Shipping costs are non-refundable, and return shipping fees (if applicable) will be the customer’s responsibility.
Exchange Policy
- If you receive a defective or damaged product, we offer a free replacement. Contact us within 7 days of delivery with images of the issue.
How to Initiate a Return?
- Contact our support team at wellway96@gmail.com with your order details.
- Ship the item to the provided return address.
- Once received, we will process your refund or exchange as per our policy.
For any questions, reach out to wellway96@gmail.com
1. Cancellation Policy
- You can cancel your order within 4 hours of placing it.
- To cancel, contact us at wellway96@gmail.com/9878699005] with your order details.
- Once the order is processed/shipped, it cannot be canceled.
Effective Date: 01/02/2025
At The Wellway Store, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email, phone number, shipping address, and payment details when you place an order.
- Non-Personal Information: IP address, browser type, and device information for analytics and website improvement.
- Cookies and Tracking Technologies: We use cookies to enhance user experience and analyze website traffic.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders.
- Improve our website and customer service.
- Send order updates, promotions, and newsletters (you can opt out anytime).
- Prevent fraud and ensure website security.
3. Data Protection & Security
We implement security measures to protect your personal data from unauthorized access, loss, or misuse. However, no online data transmission is 100% secure.
4. Sharing Your Information
We do not sell or rent your personal information. We may share data with:
- Service Providers (e.g., payment processors, shipping companies).
- Legal Authorities if required by law.
5. Your Rights & Choices
- You can request access, correction, or deletion of your personal data.
- You can opt out of marketing emails by clicking the “unsubscribe” link.
- You can disable cookies in your browser settings.
6. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
7. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with the updated date.
8. Contact Us
If you have any questions about this Privacy Policy, contact us at wellway96@gmail.com.
Bussiness
Business & Billing Address
Adwaita Export
3912, Post Office Street,
Haibowal Kalan, Ludhiana – 141001,
India
**Shipping Policy**
We are committed to delivering your order as quickly and efficiently as possible.
### **Processing Time**
- All orders are processed within **2 business days** (excluding weekends and holidays).
### **Shipping & Delivery**
- We offer **standard shipping** with an estimated delivery time of **3-5 business days** after processing.
- Delivery times may vary based on your location and external factors beyond our control.
### **Order Tracking**
- Once your order has been shipped, you will receive a tracking number via email to monitor your shipment.
### **Shipping Restrictions**
- We currently ship to India
- We do not ship to P.O. boxes or APO/FPO addresses.
-We need contact number and complete Building Number to process order
For any shipping-related inquiries, feel free to contact our support team.